Now Hiring - Pharmaceutical Client Success Manager - Texas in San Antonio, TX

At Innovative Gx Laboratories, our vision is to improve patient care by making personalized medicine solutions available to all.

ABOUT THE COMPANY

Innovative GX is a high-complexity molecular diagnostics laboratory based in San Antonio, TX. We help healthcare providers to utilize state-of-the-art molecular laboratory services such as Pharmacogenomics (PGx), Covid-19, Molecular Respiratory (RPP), and multi-panel Infectious Disease tests using RT-PCR technology.

We are at the cutting edge of personalized medicine, transforming the $25B lab testing industry with our own suite of clinically actionable laboratory-developed genetic tests.

Innovative Gx is growing rapidly and we are looking for exceptional talent to join our team. We move at a fast pace to solve problems quickly so that our customers have a rewarding experience. If this sounds like your type of environment, we are eager to speak to you!

JOB DESCRIPTION

Are you the type of person that loves to see your clients achieve success?

We are hiring Client Success Managers to manage & scale key accounts in the San Antonio and Austin Metro area including physicians/ clinics, hospital systems, and laboratories by fully overseeing these relationships and their performance. In this exciting client-facing role, you'll wear multiple hats to drive adoption, operational excellence, and stellar customer service.

Reporting to one of the Managing Partners, you will join a team that loves health tech, building relationships, and making an impact on patients' wellness. You'll be instrumental in growing Innovative GX's B2B channel, so being highly motivated, strategic and client-centric is a must.

We are in high growth, startup mode and need someone who is willing to get their hands dirty. If you are passionate about client services and looking for an opportunity to learn, build, optimize, and grow, Innovative GX is the place for you.

What You'll Do:

• Own the client relationship in full, representing the "voice of the customer" to exceed expectations and ensure client success.
• As an operational & process ninja, you're in the trenches executing on the program, solving problems and putting out fires where needed. Anything it takes for the client!
• Oversee the implementation into client's offices to launch, manage, and scale our testing programs to align with and exceed Innovative GX's objectives.
• Work closely with the sales team to guide accounts through the onboarding and implementation process.
• Develop, maintain and manage a client scorecard/ reporting.
• Develop and maintain cross-functional relationships across the company and act as a liaison between Innovative Gx's and client organizations.
• Proactively drive weekly/monthly/quarterly reviews with partners to discuss performance and align on upcoming initiatives.
• Handle the big picture and the tiny details. You are organized and always on top of your deadlines to ensure nothing gets missed. You also have an eye to the big picture and flourish by creating new and improved ways to increase testing adoption.
• Work with Sales and Medical Affairs to build onboarding models and perform analyses to understand trends, provide actionable insights, and track success to ensure we are driving towards the best possible outcome.
• Engage with established accounts to drive sales through replenishment orders, account expansion, and promotions.

Who You Are:

• 3-5+ years of client services and/or account management experience.
• Medical practice and laboratory account management experience a plus.
• Track record of success growing a book of business across multiple key/strategic accounts
• Highly analytical, strategic thinker and data driven, but also a creative problem solver
• An intuition for people. You are spending the majority of the time working with various internal and external teams, so you have excellent interpersonal skills
• Strong executive presence, communication (verbal and written) and presentation development skills (experience with Keynote preferred)
• Speediness, resourcefulness and responsiveness to internal & external parties on short deadlines - ability to prioritize.
• Ability to make thoughtful, actionable recommendations under minimal structure, and quickly build consensus with internal and external stakeholders
• Collegial, high energy, and persistent personality
• Healthcare and B2B experience strongly preferred
• Prior experience in a fast-paced startup environment a plus

You'll Love Working Here:

Innovative Gx offers very competitive compensation and many benefits such as Paid Holidays, Medical Insurance, Dental Insurance, and Vision benefits available for full-time employees.

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  The opportunity ahead knows no bounds

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  Paid vacation policy

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  Paid parental leave

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  Health benefits

Job Location:

San Antonio, TX (Lab location) (Territory includes Austin and San Antonio)

Join the Innovative Gx Team!

Apply Here:

Contact Information:

Innovative Gx HR

5410 Fredericksburg Road, Suite 304, San Antonio, Texas, 78229 [please apply online] 1-866-3PCR-DNA.

NO EXTERNAL RECRUITERS - INDIVIDUAL APPLICANTS ONLY

Innovative GX is minority-owned and is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.

HIPAA Disclaimer: This role will be in an environment that has access to protected health information (PHI) and all security standards to protect PHI must be followed.